Bradlows Westgate mall Terrible customer service

I have had nothing but bad poor service at BradlowsWestgate mall, there is something new everyday. I went to open an account, i was asked to return 3 times with new copies each time of my bank statement (which i am charged for by the bank) copy of payslip and ID. That was in May 2019, i was told i will wait 2 weeks to get the items. 2 weeks later i get 2 of the products i requested for from the warehouse with customer receipt, after numerous calls and visits to the store 4 weeks later when i threatened to cancel the account, the couches were delivered to my house with on customer receipt and no calls from the warehouse. the store had added an extended warranty which i asked them to take it out and correct my instalment. Instead they opened another account on my name with a correct instalment but Bradlows was debiting my account 2 times(2 account were opened under my name), the store manager advised me to do reversals each time when this happened. when i go to speak to her she tells me that a cancellation has been authorised and they will credit the correct account. 2 months later my husband and i noticed that the couches they sent to us were not new, the colour was fading. phoned the store manager she would cut my calls, she would pretend like she is not the one that answers the phone, and i would be asked to leave a msg every day and that she would come back to me till i phone again, it’s either i would be told that she is not in or she is busy with a customer and that she will phone me back till i phone again, they did nothing. so i decide to lay a formal complaint, that was when the warehouse phoned to come and fetch the couches and i requested for new couches. 3 weeks later we are still sitting on the floor with my family I cannot even have visitors, no one has contacted us instead i am told that they are still doing an inspection (what inspection? it seems like they will fix the couches instead of giving us new ones as i requested and as per the contractual agreement) . i phoned the store last week i was told that i need to phone the warehouse, i phoned the warehouse and i was told to phone the store. Today i have found out that those couches were indeed not coming from the warehouse... one account has been cancelled but there is still no track of the monies i paid on the other account( the money I paid for 2 months does not reflect anywhere). I am drained, I am tired… I have never had to deal with people that lack professionalism, that lack humility, ***** and that play with people’s feelings and money. All I am asking for is to get what I am paying for.