Bradlows Service and Grafton Everest Lounge Suite Quality Highly Disappointing!

Good Day,

I am contacting you yet again as I still have not received any feedback as to how to resolve this issue since last year.

In the meantime the lounge suite seats are tearing even more despite having to sit on blanket coverings.

Please look into this matter, it's unacceptable!

Original Complaint since 2021:

Grafton Everest Top Quality Highly Questionable!

I'm very disappointed and extremely disheartened by the Grafton Everest quality after growing up with the imprint that the name was of high and long lasting quality that the well to do of society purchased for that exact reason.

I have had hand me downs all my life so when I'd finally managed to save up enough I purchased the Roma 3 piece 3 Action Lounge Suite Grafton Everest suite product code: *** for R12 173.87 excl delivery).

This lounge suite was my pride and joy, my very first purchase of brand new furniture.

I received the 3 piece suite on 15 June 2018 and I have been so troubled to discover numerous cracks in the leather on the two reclining seats of the 3 seater. In certain places on the leather it feels stiff like hardened plastic obviously that's why it's cracking when sat on.

1. Upon first noticing cracks it was only just over 3 years old.

2. I don't have small children who could damage the couch.

3. I don't have a dog that's allowed on the couch.

4. The couches are not in sunlight at all, in fact the lounge is quite dark.

5. It's only ever been wiped down with a soft damp (water only) cloth and wiped dry after, by me.

6. Nothing has ever been spilled on it.

7. Nobody has ever slept on it.

8. Neither my husband or I wear watches, sharp bracelets or rings that can scratch or hook the furniture.

9. Except for evenings and weekends nobody uses it as my daughter is at school, husband at work and I work from home at a home office desk.

So please can someone explain to me how in this period of time the seats used are developing multiple cracks and now a tear on the armrest where my husband sits?

The reclining mechanisms and frame are sturdy and well manufactured, but what's the point if the material is tacky!

If I had known the leather was so thin, brittle and of poor quality to only be used in a display lounge I certainly would has opted for fabric and with this customer care, a totally different suite altogether.

I am extremely upset as this was meant to be an investment for "Ever - est".

I have sent photos for your review numerous times.

Please don't tell me this is just something I have to accept for my cash savings, I am extremely upset and won't just accept this.

I purchased from Bellville Bradlows.

Bradlows, I have tried Grafton Everest directly and they rudely tell me that you must sort it out.

I'd like my lounge suite issue evaluated and to come to some type of resolution please.

I am extremely disappointed in Grafton Everest quality and customer care and Bradlows seems to now too be turning a blind eye.

Ignoring me is no way to treat your customers!

Mrs Chanine Taylor *** ***