Bradlows ******* manager north end branch

Good morning I would to bring to your attention about my TV that I bought in 2019 at bradlows.Last year the TV had a problem I took it back to the store and they find out that it could not be repaired so they gave me credit and got a new one.This year same thing happened the TV just went off while we were still watching I took it back because it is still under warranty,the manager Luyanda from north end brand in Port Elizabeth instructed me to put the TV on the bed and I did,I've asked him to check it so that when I leave the store he can take notes that the TV was dropped off in a good condition but he just looked at it and no it's fine I leave it he can see it's in good condition,in my mind I thought he would plug it in and see the problem.After some couple of days I received a call from him telling that my TV can not be repaired it has got ink on screen,I then asked where does the ink comes from because when I left it at the store it had no ink,he then told me different stories and I told him they failed to do their duties the didn't check the TV. I'm writing this with a heavy heart because I feel like Luyanda the manager of the store knows very well what happened to my TV because now he reffering me to the Ombudsman,he says I must report this to the Ombudsman and I feel like he is now shifting the blame from him.Its been 3 weeks now without a TV please resolve this because this now too much.