Bradlows Richards Bay /Grafton Everest - After service is UP TO ****

I have had it with Bradlows Richards Bay!. February 15th our lounge suite was collect-after i lodged a complaint that the x3 reclyner seats no longer work properly.(as we have a 5 year warranty on the ***** work-20year on material) .. WE PAID R35 000 FOR THIS SUITE!!.!!. after having this lounge suite for 1year 6months. After collection we phoned the next day to know what the next step is. As the BRANCH manager(Same one who sold this lounge suite to us) said that we will know within 24hours if the Supplier of this suit (Grafton Everest) will replace or repair it. Everyday there after we phoned and no answer can be given. Monday 24 Februaty 2025 ,the Manager from Bradlows Richards Bay phones me to inform me that they are going to repair it and it will take 1 and a half weeks then i will receive my lounge suit.. Today which is March 5,2025. We phoned again to ask whats happening..as it has been 1 and a half weeks.. just to hear that it was only LOGGED Today and we will only receive it in 3weeks time!.. And we only received this, once we have spoken to more than 4 people from Bradlows all over..because no one can give answers. My complain it that i wil NEVER buy from Bradlows again.. nor will i EVER purchase a Grafton Everest suite. As the Quality is BAD!!! What is the purpose of a R35K lounge suite that doesnt last 1 Year! So for another 3weeks , we will have to sit ON THE FLOOR after paying for a R35 000 LOUNGE SUITE!!!!!!!