Bradlows Refund me!

Dear Bradlows Customer Service Team,

Refund ref no 996783

I am writing to formally raise a concern regarding a recent purchase I made at your store. During the transaction, an error occurred where the incorrect kitchen unit was captured, leading to a significant price discrepancy. I brought this to the attention of the staff member immediately, and I was assured that a refund of R4,000 would be processed.

Regrettably, to date, I have not received this refund.

Since then, I have made multiple visits to the store in an effort to follow up on this matter. Unfortunately, each attempt has been met with unhelpful and, at times, disrespectful behavior from the staff. This ongoing mistreatment has been deeply disappointing, especially considering my long-standing loyalty to the Bradlows brand.

I am now left feeling disheartened and frustrated, as I trusted Bradlows to uphold the level of service and integrity that initially earned my loyalty. I respectfully request that this issue be resolved as a matter of urgency and that the promised refund be processed without further delay.

I appreciate your prompt attention to this matter and look forward to a resolution.

contact details; Busiswa Mgxekwa ***

Sincerely,