Bradlows refund case

19 March 2020 I app**** for credit which was approved and had to pay A deposit of +-R2100 which i instantly did... my delivery was scheduled for the following week tuesday, on the 25th march i phoned to enquire for my delivery i was the. Taken from pillar to post as the phoenix branch insisted that i contact headoffice MYSELF.. eventually after being on hold for 45minutes i was informed my approved application z nw declined to to COVID 19 lockdown... but my question is why wasnt i informed before and y does it affect my approved application cz im an essential worker my salary z not affected at all and my application was approved a week before lockdown announcement.. the the big problem is they totally refuse to give back my deposit, emails are not returned , when u call ur on hold for 30minz min, the phoenix branch manager told me theres a remote team which will operate during lockdown to refund deposits but its been 3weeks now and theres no contact, i guess its really true that bradlows never gives back deposits as iv seen on previous posts