Bradlows reaped me off

I have had a bad service with Bradlows from the beginning of my contract with them. They took my furniture to the wrong address and took +4 days to rectify the error (deliver the furniture) and about a month for my complaint to be address and an apology to be sent. That matter was resolved.

Today I called in to settle my account. The balance on my account was +/-R146. The consultant that I spoke to (Gabisile Dladla) gave me my settlement account which she said was +R503. I was so shocked and this did not make any sense to me. How can I want to make payment now and close the account now, but be given an amount which is more than my current balance. She even refused for me to speak to her supervisor.

I went to the Bradlows store in Midrand to get this matter sorted but nothing was done, I had to pay this R503 to close my account. This is such a reap off. Companies like Bradlows do not care about their customers, all they care about is making money even when its not necessary. I was told that the settlement amount includes all other costs (etc. insurance, interest, service costs) that are fixed on a monthly basis. These costs only get added to the account from 31 to the 1 of the following month (in this case 31 August 2018 to 1 September 2018). So I was made to pay costs that have not yet been charged on my account.

I will never buy or be a Bradlows customer and will confidently tell anyone who wants to get anything from Bradlows to avoid this place because they will reap them off. They have no customers best interest at heart.