Bradlows pretoria central

i write this with a bitter heart. i purchased a fridge at bradlows pretoria central last week to this day i havent recieved it, i dont know why i chose this shop the worst mistake ever. Bradlows pretoria central is the worst. 1. during the application my surname was changed to another one and i dont know why, that whole process was long and didnt make sense. 2, no one is giving me a clear answer as to why the delivery is not happening whenever i called im being told they will call me back which they dont get back to me i have to be the one calling. im being told about their problems which really do not have anything to do with me. my patience is running very thin and really angry. Bradlows cannot make their problems mine. the failure to deliver even after i paid a deposit of R3200 is a slap on the face. i can and would never refer anyone to bradlows, poor customer service and really regretting so much