BRADLOWS Poor Service

recently Purchased a lounge suite on HP from west street Bradlows in January (2019/01/31 ) within a week I called the consultant who assisted me with the finance and advised her that I would like to cancel the deal and pay in cash. Taking into consideration this was done in less than a week. It must be noted that the original debit order date was set for the 20th February. I contacted the store on the 4th February 2019 and advised her that I wished to make a cash payment rather. After the initial call, my calls were not returned by “Velo” (consultant who assisted me with the deal) who had initially promised to return my call. I then had to visit the store and was advised "I have the furniture in my possession and cannot cancel" – Ever so arrogantly. Could it be because she would lose out of commission? I was charged R4406.00 in interest and had to pay for an insurance policy which I did not benefit from and given my logical understanding, how do I pay upfront for a benefit that I have not used? I've been trying to make contact with the store from 18/02/2019 to resolved this matter amicably.

My expectation is to pay the original price of R11999 and a reversal of the interest paid of R4406.00

The details of the deal as per below.

CONNECT FINANCIAL SOLUTIO (INSTALLMENT) Account Information Date Opened: 2019/01/31 Opening Balance: 16406.00 Instalments: 0 Current Balance: 0.00 Account Number: ********** 1 Account Details Type of payment: Other Account Ownership: Other No of Parties in Joint Account: 0 Repayment Frequency: Monthly Account sold to a Third Party: No Deferred Payment Date: Third Party Name: I would like to Afford Bradlows an opportunity to provide me with a resolution before I approach CPA.

My contact number ********** 351 Email : **********