BRADLOWS PHOENIX

BRADLOWS PHOENIX PLAZA

After being a customer with Bradlows for more than 2yrs and made purchases that were paid in full within the specified time period, I regretfully, write this review.

My last experience has been the worse ever. I have just made a payment in full for a purchase made in June/July 2020. At the end of August, I had been back to the branch to make a new purchase.

After making so many trips to the Phoenix branch, I was summoned to make 1 more trip, only this time to the Verulam branch as the Phoenix Branch had defective equipment [ Biometric scanners]. BTW - bare in mind I had to take time off work and it was at my cost.

Finally, the paperwork had been done, and the deposit was immediately paid as per the salesperson’s advice.

Below is the chain of events till date is what frustrated me and made me conclude that BRADLOWS don't value me as their customer.

> Firstly, I had specifically requested all furniture to be brought from the warehouse and not the store as my previous purchase was returned, due to damage from being stored.... this did not happen , I had made several calls to get my delivery, only to have the Verulam store manager call me to say that since I want my delivery soon she apparently had a store room at her branch and she will send me one of the Items that had been the reason the delivery was being delayed, naturally after being convinced by her , I agreed.

>This was my mistake, I received my goods scratched , mirror warped , handles even after being *****ed on still coming off and sliding doors clashing with each other, and now several weeks later I still await the replacement Robe from their warehouse.

>As if this is not enough, I had requested the debit order for payment date to be the 26th of the month , the debit had been set for the last day of the month , here again I had been making calls back and forth , I even did the EFT payment to avoid the negative record on my payment history , but to no satisfaction, the debit still goes off my bank account which incurred UNPAID debit charge.

>Wait , there's more, the promise as advertised , CASH BACK, not received. I don't even want to begin to explain how disappointed I am with the service received from Bradlows.

Please Note: The service of all involved in supposedly assisting me effectively and efficiently so as to make certain I am completely Happy, HAS FAILED dismally.

Very Unsatisfied, disappointed Customer S Moodley