Bradlows online BAD Service

I ordered a Steel & Rose Harper Wall Plasma, Monotone Woodgrain from Bradlows online store

Well when the item finally arrived after 5 working days i found 2 damaged panels (OUT THE BOX FROM THE FACTORY) This is where the headache begins After logging a complaint you get the run around After 20 phone calls and 15 e mails , i still wait to hear hen the unit will be exchanged / Replaced I get told the complaint with with the factory and i must wait for feedback from the warehouse/manufacturer When asked to talk to a manager you get put on hold for 10 min then the phone call gets dropped

WHY THE HELL must i as a client get involved with the internal working of Bradlows

I am the client , i must get refunded or the unit must be exchanged !!!!!!!! 5 Days later and i am still phoning and e mailing to find out WHAT IS GOING ON with no ETA in sight weather it be a refund or an exchange

This is the last i will ever use Bradlows online/in store Ever Ever

Customer care is a shame and a disgrace if i had to give support like this or handle any client i would be without a JOB

You should be ashamed with the way you handle your clients once a complained has been logged