BRADLOWS ONLINE

On the 19th of January 2021 I purchased a Sansui 65" TV from Bradlows Online. Due to Covid I thought this would just be more convenient then going into the stores. My order was purchased and paid for in full. The turn around time for delivery is 3 to 10 working days. I kept in contact with their Customer Service Department to track my order daily but it keeps staying on payment received and none of their consultants can confirm when my order will be dispatched for delivery. A logged a complaint on Monday, 01 February and was told I would receive feedback within 24-48 hours. Feedback was given to me about a half an hour ago saying that they are trying to resolve an issue on their side as there are 18 other customers also having the same problem as myself. I then requested a refund which I was told is possible but I will only receive it within 7-14 working days. Bradlows has already made me wait for 10 days and now they cannot give me a turn around time regarding when this issue will be resolved. If I take my refund I again will have to wait for another 7-14 workings days. This is by far the poorest service that I have ever received. I requested to speak to someone in Management and I was told that their not allowed to go to anyone's desk due to Covid. I mean really this is RIDICULOUS ...In return I got an email address to forward my concern/complaint about my order to Management and thus far I have not received feedback nor a call from Management! Covid doesn't stop you from having proper customer service surely my call could have been returned or forwarded to Management! Such poor service is not acceptable