Bradlows nightmare service

I would never encourage anyone to buy from Bradlows after my experience. For three months now, my family and i have been sitting on the floor (winter season - my house has tiles). Why? Because my lounge suit which i bought after their sales rep gave me the impression that it was upper leather started peeling, less than two years into the purchase ( clearly thats no leather). It was still under warranty so they took it in for repairs and said they would return it in two to three weeks. Three months down the road, several trips to the shop later, I'm still waiting for my lounge suit. Bradlows on the other hand takes its debit order from my account every month while I'm not enjoying the product. How is this fair? The branch manager, Zona treated very unprofessionally when we went to the shop for a follow up. No response to emails, empty promises to 'call back' and outright rudeness. I honestly feel this was a waste of hard earned money and I'm a very unhappy customer. I'm grateful however to their Regional manager who took over the case recently after a chance meeting with him at the branch because for the first time in 3 months it feels like there is one individual thats taking this issue seriously. However...we're still sitting on the floor as i write. I wonder if they have a customer care department at all.