Bradlows needs to be shutdown

My mother paid for a set of recliners Montana chairs at Bradlows in Empangeni on the 19th of February. This was from a salesperson known to my mother as Sean. On the 27th of February the recliners were delivered. Within a week they could sense something strange and in March my mother called Sean to make a complaint about the sofas to which Sean and his manager (a lady I'm told) was informed that guarantees don't apply to cash purchases. This shocked me as, no matter how illiterate a person is, Morkels websites advertise a 2 year guarantee. The manager suggested that she brings the set of brand new sofas in for them to fix. She didn't know, so she agreed. But she claims when these recliners were returned there was hardly any change. I asked her why she didn't ask for them to be replaced and she was given the reason that no guarantee as well as the complaint was made beyond the 6 weeks period or something like that. I, as her educated daughter, don't really care about how this gets resolved but do care about the treatment my retired mother is receiving. And looking at the number of complaints bradlows has, i will not rest until i compile enough complaints to go to court.