1 reviews | Active since Apr 2021
Bradlows market street
My sister bought items at Bradlows worth R68 000 in 2020.she then left them at the store and arranged to collect once she is done with the renovations. This year she went back to the store to arrange for her delivery to be done and the manager told her the items where canceled.. Canceled how? Without her concern? What about the money she paid for the items? The store manager then said they will investigate. 2 weeks past and no feedback she decide to write an email to the CEO of Bradlows Mr Cris Dirks about the matter. Mr Cris fortunately rep**** to the email stating that he will follow up on the matter tomorrow morning. Indeed she received a call from him asking her to relate what happened. Then Mr Cris comes back and says they have checked their system and the only payment that reflects is of R6 800 and not R68 000. He also suggested that he can assist her by coming to the store to take items of R6800. And despite her proof of payment he cannot assist further!!! I am urtely disappointed at how a whole CEO of a company can just say he can't assist a client who paid R68 000 cash. What kind of resolving skills is that? Who will replace the amount? Atleast she can shop with it somewhere!!!
I don't know what level of disrespect and unprofessionalism does Bradlows staff or company itself has. I wrote a review about my sister's unresolved matter above on the 13th of August. I then received a voice mail message from an unknown number with a lady speaking saying that I didn't know that my sister is Nono Mooki and that Ivy Mooki used to work for them so we committed *****? I mean how absurd is this?! How can I write a review about someone I don't know? Instead of them resolving the issue at hand, they are calling me with a private number and not addressing the issue but just posing threats on the phone. When I got to answer the phone the lady didn't even greet and ask to talk to Nono or myself but she jumped on by saying "ja lekker ***** ne" I'm going to submit this to the legal department and hung up??!!!!! My sister did not commit any *****, and if she did why would the lady say I think the current manager that I have never even met is stupid? I don't even know who to address the message to because the lady didn't say who she was but only that she was from Bradlows.
The CEO of the company Mr Chris Dirks himself couldn't resolve the issue. The only thing he could say was that there is nothing he can do regardless of proof of payment and receipt.
He requested the proof of payment and bank statements via email, but never got back to us.
When I submitted the issue in the legal group on social media for advice, it was to my surprise that a whole lot of people where commenting on how Bradlows has ****med them their money.
I don't know what level of disrespect and unprofessionalism does Bradlows staff or company itself has. I wrote a review about my sister's unresolved matter above on the 13th of August. I then received a voice mail message from an unknown number with a lady speaking saying that I didn't know that my sister is Nono Mooki and that Ivy Mooki used to work for them so we committed *****? I mean how absurd is this?! How can I write a review about someone I don't know? Instead of them resolving the issue at hand, they are calling me with a private number and not addressing the issue but just posing threats on the phone. When I got to answer the phone the lady didn't even greet and ask to talk to Nono or myself but she jumped on by saying "ja lekker ***** ne" I'm going to submit this to the legal department and hung up??!!!!! My sister did not commit any *****, and if she did why would the lady say I think the current manager that I have never even met is stupid? I don't even know who to address the message to because the lady didn't say who she was but only that she was from Bradlows.
The CEO of the company Mr Chris Dirks himself couldn't resolve the issue. The only thing he could say was that there is nothing he can do regardless of proof of payment and receipt.
He requested the proof of payment and bank statements via email, but never got back to us.
When I submitted the issue in the legal group on social media for advice, it was to my surprise that a whole lot of people where commenting on how Bradlows has ****med them their money.