Bradlows mall@carnival worst service

The claims service at Bradlows mall@carnival is the worst i experienced. I have submitted my claim on the 15th of July for my washing machine which had a dent in the front and a broken lid upon opening the box, up untill today, 24th of August, i haven't received my replacement machine because apparently there is no stock. My first payment will be deducted and i still don't have a machine to use. So i will be paying for something i dont have. If they want to keep their customers they need to be more active on their claims. It is the 2nd item i bought from them and both had defects. I will never buy at this store again. Whoever buys at this store needs to think twice.