Bradlows lying about me logging a repair ticket out of warranty for my lounge suite

Such ****py service from Bradlows under the JD Group. I've been waiting for my lounge suite to be repaired by Bradlows since I logged the ticket on 13 January 2020!!! They made sure to return them just before lockdown and requested that I log another ticket, little did I know they wanted to weasle out of repairing them on warranty!!! The store I bought from has even shut down since Aug 2020.

I logged yet another repair ticket as they had requested but now they're claiming it's out of warranty and refuse to consider the fact that they were the ones who returned the couches unfixed back in March 2020. Apparently I'm now supposed to pay R8783 for them to fix couches that were R15 000 over 3 years ago. I always have to be the one to contact them for feedback, that's how I found out about the quotation. The only other call I received this year was from the regional manager, some lady, shouting at me about how they're not going to fix th couches.

I even tried to log a complaint with Ombuds but Bradlows went on to lie to them saying I logged the claim out of warranty (expired 24 Feb 2020) yes my initial claim was on 13 Jan 2020. I've been calling for updates and multiple times I'd be told that they should be fixed under warranty, yet when I call again to follow up they're back to the old story that I must first pay the money before they can fix.

I'm so frustrated!!! They sent some guys to com collect the couches again on the 27th of January 2020, so I've only had a one seater in my house since then. It's like they're waiting for me to get tired and just tell them to return them, but I

Is this normal? I think it's borderline *****!!! They need to own up to their warranty promises and their decision to return the couches unfixed 14 months ago!!!