BRADLOWS: LOUNGE SUITE IS POOR QUALITY

My sister purchased the Rialto three-piece lounge suite Gomma Gomma beige from Bradlows, Golden Acre, Adderley Street, Cape Town, on the 02/01/2018. The purchased included an extended warranty of 24 months, master guard fabric care kit (the kit delivered was for leather even though the lounge suite was fabric), handling fee and Rialto 3-piece lounge suite, beige.

The lounge suite was delivered with a dent on one of the pieces. We informed the store of the defect and it was repaired. Within the first year, the one three-seater collapsed twice and was sent away for repairs.

The Bradlows store manager and assistant manager were not helpful and insisted that my sister accept the lounge suite. Our concern is that the extended warranty has fallen away and the product seems to be defective therefore we requested the product to be replaced - this was declined by the company. The lounge suite was collected January 2020 and till now - July 2020 the issue has not been resolved and we do not have a lounge suite in our home.

We have followed the complaints process for the Western Cape Consumer Protector and now we are going through the CGSO, thereafter the NCC. If we do not receive satisfaction through these complaints systems then we will take this matter to the courts. We cannot pay in excess of R11000 for a lounge suite that required repeated repairs/ defective/ poor quality. A lounge suite is bought to be used over several years and NOT for a few months.