Bradlows Jabulani mall Lebo who is responding to emails

Bradlows Jabulani mall Lebo who is responding to emails. I sent an email advising of faulty stove. She requested serial number and model no. I sent a slip with the discription. Which is not what she wanted. With the back and forth emails not getting to the point. I then received this email. [file=5826_bede6ebfc60118c9f2f9b34a88fdd17e__https://s3-eu-west-1.amazonaws.com/pslbs/lhc-files/ed60-user-files/87360f8fb05fc05c3ef4d8ab5dfc4a68.jpeg?X-Amz-Content-Sha256=UNSIGNED-PAYLOADandX-Amz-Algorithm=AWS4-HMAC-SHA256andX-Amz-Credential=AKIA5DGWZC5MLFWEG3MCpercent2F***6percent2Feu-west-1percent2Fs3percent2Faws4_requestandX-Amz-Date=***6T144240ZandX-Amz-SignedHeaders=hostandX-Amz-Expires=1200andX-Amz-Signature=44d0b9b7f0f1b5f0b81fc***7cef762e623b53d735a1aceaa692887caee7 link=http://hellopeter.kobliat.com/dialog/download/5826]