Bradlows is Pathetic!
<p>My husband and I purchased this Laptop Package from Bradlows Westgate Mall in October 2016. A few days after our goodies were delivered, my tab just went off and would not go back on. We returned the tab in the hopes that they would either fix or replace it. It's Almost the end of January 2017 and we still don't have the tab. Since we took it back to the store, my husband has been contacting the manager and sales person every week. In the beginning they told us that the tab is a "gift" and that we should wait until they have stock. My problem with that is that it was never and still isn't advertised as a gift and they continue to advertise this package. They alternately offered us a R600 voucher to purchase something in the store but that doesn't serve me any purpose as the package was taken for my administrative business and a R600 doesn't buy me a new tab. We've been going back and forth with them since then. Every month they are on time with their debit order for the goodies but we are now paying for a tab we still don't have. My husband spoke to the manager again 2 weeks ago and gave them an ultimatum... give us a new tab or we WILL go to the papers. They promised they will receive their stock the next week (Thursday). My husband phoned last week Thursday and they told him that the tab is at their depot and the person who must deliver it is off sick. He phoned them earlier today and they told him that the tab is in Paarl. We contacted their head office, laid a comment, we've tried everything, We've been given poor service, an abrupt manager, a sales woman that is always "off" or "not in at the moment", lies and excuses. An in the meantime, they just debit our account. I'm angry and frustrated and wouldn't recommend anyone purchase at their store (This was posted on Bradlows wall on Facebook on 23 January 2017)</p> <p> </p> <p>This was their reaponse: Hi Melissa, we apologize for the poor service that you and your husband have received. Please would you inbox us your contact details and an invoice number, if you have it. We will report this matter for assistance.</p> <p> </p> <p>Posted on Tuesday 31 Jan 2014 in response to the above: So... After I gave you my husband's details, someone phoned him, apologized for the poor service at Bradlows Mitchell's Plain and then said they would lay a complaint against the branch. This all happened on Jan 23rd. Since then, we have been trying to get hold of the person who contacted my husband, no luck there. Tried to contact the saleswoman who originally assisted us, no luck there. Tried to contact the manager of the branch, no luck there. So this is what's going to happen now... We are going to stop the debit order until we get the tab. We will get an affidavit to explain our nightmare with Bradlows, explaining every attempt we have made to resolve this, and give an account of every phone call we have made, every reference number we've been given and every lie and promise we've heard. And if Bradlows even tries to blacklist us for not paying, we will take it further. Currently, we have made 3 payments which includes something we don't have... I think we should be reimbursed for all the damn calls we have had to make and also a portion of what has been debited seeing as we don't have the tab.</p> <p> </p> <p>Their response the next day: Hi Melissa, we apologize for the delay. We have told customer support to contact you urgently.</p> <p> </p> <p>Posted today 4 February 2017 in response to above: Please be aware that no one has contacted my husband. He has spoken (once again) to the saleswoman who only had excuses. So the tab went from Bellville to Paarl to not being anyway. We have stopped the debit order so we r eager to see who is going to contact us for payment...</p>