Bradlows horrible service and business ethics

I recently purchased (paid in full via EFT) a bedroom suite from Bradlows in Centurion Mall. Several days after the purchase a damaged bedroom suite was delivered, which I returned. Several days later another bedroom suite was delivered, which was yet again damaged (also very poorly constructed). As it was clear that I would not be receiving the correct quality furniture I decided to cancel the purchase. It now seems next to impossible to get my money refunded. The branch itself initially failed to submit the correct paperwork for cancelling the purchase, causing a three day delay in the process. I was then informed that due to Bradlows' company policy they will retain my money for a period of seven to fourteen working days (if that can be believed). After trying to resolve the matter I was informed by their call center that they will elevate my complaint, but that company policy was company policy. I will be refunded when Bradlows feels good and ready to do so. No reason, other than it is company policy, is ever given for why the refund process takes so long. One is also not informed of this ridiculous refund policy when you make a purchase (only when they default and the purchase is cancelled is this matter revealed). I will now potentially not be refunded for approximately another three weeks leaving me unable to purchase another bedroom suite from another supplier. Bradlows are the ones at fault for not delivering the furniture I purchased in good order, yet they now refuse to refund my money within a reasonable period of time after the transaction has been cancelled. Advice to all.....never do business with Bradlows or any other store/business that belongs to the JDG group (their business ethics will be the same). You will either have to live with damaged and/or substandard goods, or go without your money if you were so unfortunate to have made a cash purchase.