Bradlows Head Office

On 03/09/2021 at 13:33PM I called Bradlows on *** customer care to ask if I would wait 7 days for a Defy technician to come and look at my chest deep freeze that is now dead... Her response was cold and straightforward... She said, "yes, and if you don't like it, go to the Ombudsman." I honestly feel like this is a terrible response to supply a customer with, especially since our entire revamp came from Bradlows due to amazing in-store customer service. Today I am not only disgruntled, but also disappointed, and annoyed, I am disgusted that instead of trying to reassure me or attempt SOME form of customer service, you just referred me to the ombudsman? Do you want to tell me that there is absolutely NO POSSIBLE way to get this done faster? Do you want to tell me that Bradlows ALLOWS their clients to pay premium prices for their supposed "quality" items and then there is no after-sale service???? Do you want to tell me that there is absolutely NO POSSIBLE way to expedite this process so that I do not sit with a freezer full of food that is currently defrosting?

I am honestly disappointed that a Head Office call-center agent has zero savvy whatsoever when it comes to customer service.