Bradlows furniture worst service.

I've had a terrible experience with Bradlow online service that I'd never wish for anyone. Ordered a stove online on the 13th of Sept and to be promised that it'll be delivered within 2 - 10 working days but to date haven't heard anything not even a massage or missed call. The customer service is one useless team that you can rely on Now I'm just stuck I don't even know who to talk to because noone seems to know anything. One day you are told your order is at the warehouse and the other day it going to be delivered anytime, what kind of **** is this Bradlows? I'd never refer anyone to your store, you have negative comments on social media. All I need now is a refund so I can buy my stove somewhere else, I'm tired of your lame stories.