Bradlows furniture

I am really so disappointed with the service at Bradlows furniture shop.i happen to buy a 4 plate stove at bradlows on credit of which I'm paying very well.on the amount that I'm paying it even include insurance for in case if anything can happen to the stove.so what happened is my stove it's not working.and i went to the shop and report the problem of which it's almost two weeks now and nothing it's happening and i haven't received anything help from them.i have to use the stove to cook for my kid's but I'm unable to do that.because they don't care to come and fix the problem.