Bradlows Centurion Ineffective Communication and Poor trained stuff

I laybyed a bed in centurion last year. But because of covid I lost my job and couldn’t make payments. Throughout that period I was receiving statements from Bradlows showing me the Outstanding amount and when I finally got a job and make a partial payment in October. And when I wanted to pay off the bed they told me it had expired and now they want to increase the price by 2k whereas online the bed 7.6. I tried speaking to the mall this morning she wasn’t really empathetic to my situation. Didn’t listen to me at all and was more concerned with getting her point across without understanding me. I’d like someone to call me , so I can ask for my money back because I’m not going to pay more for a bed I can get elsewhere.