Bradlows call centre not helpful

I made a laybye at Bradlows in February 2020.Paid a deposit of 10 000 and the total was 31000. Then lockdown happened and the branches closed. I made an EFT payment as advised through the sms and emails they sent. I paid 4000+1500+200+200 last payment I made in July. Since then I have been sending emails,calling trying to get an updated balance to no avail. The call center put me through until the call gets cut off. They still send me statements with the initial balance of 21000 the money I have paid have not been allocated to date. I went to khayelitsha branch and the lady couldn't help me as she cannot see payments from her side. She can only email the proof of payment to some manager. I sent several emails to the email address provided to me by some Eldridge and still not response or even acknowledgement of my email. Right now I feel like cancelling my laybye and just get my refund because I will not make any payments before my money has been allocated.