Bradlows bad customer service!!!

In August 2018 i was offered to purchase on credit at Bradlows in Jabulani mall and i was very excited when Bongani called me to tell me that my application was successful and i can come choose what i needed. I bought a Defy refrigerator, Defy 2 plate stove and a LG 49" tv. On arrival i received the stove first that my mother signed for. As I was at work he called me to tell me that i will only receive the stove for now as the TV and fridge was out of stock and he will order these from another branch in Protea Glen mall. He told me that when these appliances arrive he will want to check them out himself before he can get them delivered. Because i trusted the guy i didn't see a problem when he said that. The fridge and TV( which was already connected to its stand) were then delivered at home and one of my cousins signed for them. When i arrived at home, they were bubble wrapped. Didn't check them that night. On the 24th of August i called the customer care line to find out if it was appropriate for the appliances to be received in that condition? The guy on the phone said that they should be on the boxes, i explained to him that Bongani from Jabulani mall said that he wanted to check them. The guy on the phone then said to me if they give me issues i can report them, given the Reference number # ********** 925. When i was off on the 25th of August 2018 i opened the top of the Fridge and i realized that there was 1 egg holder( which i believe there should be 2) and 1 tray for ice cubes. Took pics and sent them to Bongani via WhatsApp to show him and he said that maybe the delivery guys took them. And as an apology he gave me a plug and replaced the tray and have me another odd egg holder. On the 6th of September when i was ready to use my appliances I also discovered dents on the Fridge and that the TV was full of dust in the back. When i showed him the pics he denied it. When i used the TV it would go off while we're still watching ( which still happens even on this day ). The refrigerator has this funny sound you'd swear someone is cutting grass!!! I went to the store to report this, i let them listen to the recorded fridge sound and they were also shocked. When i told them about the TV Bongani said that it was on store mode ( meaning it was on display) then confirmed to me that their head office had authorized for them to sell them to me. I asked why on full price and still not notifying me? He said he will log a call and let me know. I waited for weeks without any response and then i called the store to find out what was happening coz no one has been sent to come check these things out??? Bongani said his supervisor Lebo was supposed to log the call for me, i spoke to Lebo on the phone who was very rude to me and didn't show any remorse regarding my situation. I asked Lebo why is this taking long? And i also added that he wants this matter to pass due date so that they can't assist me anymore??? He said that I'm stubborn and don't want listen. I told him that i had every right to be stubborn because i payed alot of money on these items and deserve to be assisted. He didn't want to listen to me and gave Bongani the phone, he told that he will log the call. And he did because i received messages with reference numbers that they will come check them out. On the 11th of April 2019 2 gentlemen from Defy came to check the Fridge, took pics of the dents and the odd egg holders and said that they will come back to me. I have been awaiting feedback ever since. A week later a lady called from LG about the TV, i told the lady that Bongani had confirmed that they sold me a display tv set and i would rather prefer for it to be replaced or they should give me my money back. The lady said she will let the store know. Even on this day i have not received any feedback from the store, which is very disappointing.

I am unhappy and very angry because i had spent a lot of money purchasing these items that i played off in less than 4 months when i received my savings :-( this hurts me a lot because i was helping my family out and the store ****** me :-(