Bradlows are *******

Kindly help me On September 2021 I bought a " new" freezer from Bradlows in Verulam KZN on November I noticed that it was not new as it just stopped freezing. I called the store for an Exchange they came and to check and they said its ran out gas mind you just in two months. Then on December 10 2021 they promised to come but till today nothing happened. I had to throw away my food on December