Bradlows - Appalled by this type of service delivery.

ORDER NUMBER : #*** I ordered a dining suite from Bradlows online for the value of R25898.00. The courier company came to deliver my suite on Friday 29 October 2021. After checking the unboxed items I noticed that the table was scratched. I instructed the courier guy to re-box it and take it back. He told me that he can not take it back and that they will take the table back once they deliver the replacement table because he already got rid of the boxes. He took photos for his supplier with his cell phone and made me write on the delivery note: "Requesting a replacement ASAP". After he left I never heard from Bradlows again. So I logged a complaint with head office. #***. Have since interacted with Helenna ***. I have no indication on what is happening now as the order seems to be under "investigation". This type of service delivery in unacceptable. I do many purchases online and Bradlows by far is the worst service delivery experience I had. No Covid restrictions were followed. The group of men came in to my home unpacked everything and made me sign the delivery note. Non of them had a mask nor sanitizer with them. They refused to take the table back and **** to my face when promising that they will replace my table after the weekend. I need the manager to contact me and sort this matter as soon as possible. I paid for a new dining room suite and I received a damaged one which in this case is false advertising as well. Jacqueline -***