BRADLOWS AND ABACAR INSURANCE FAILS TO REPLACE MY TV

Bought a TV at Bradlows and it was insured since it was bought on credit.My house was broken into on one Sunday late December/early January 2026, when we came home from churwe noticed a strange guy carrying our tv leaving the house and we screemed and he dropped he TV and ran away.We opened the gate and picked up our TV and reported the case in SAPS Chatsworth and got a case number and reported at Bradlows in Chatsworth.At first they said after reporting this,that i have arrears and need to pay arrears first before they can act upon this case....Till now we've been sent from Pillar to post by Bradlows and their insurance company. Yesterday the 26 of Feb 2026 they sent some guys to investigate the matter ....and told us that there will send some guys again ....and it's been almost 2 months now without TV cos the screen only appears half....it seems as if they trying to shift the blame soo they won't replace the TV.