Bradlows Aliwal Street / West Street sucks

This has been the worst experience I have ever had with a furniture store, they give you the run around, they are extremely delayed in everything they do, they do not return your calls, the staff cut the call on your or they do not take your calls, i returned my dinning room set as all the chairs had broken due to a malfunction with the unit which they confirmed they had discontinued that set because of it being problematic and that I should go to the store and choose something else. I went to the store but was not happy with the options and chose not to take anything but rather credit my account with the amount I paid for the dinning set, its been over a week and when I called in to customer care to query what my new installment is that I need to pay she informs me that the store has not even sent them a request to restructure my account and if I don't pay in time i will be in arrears and affect my credit yet they have not even done their jobs in crediting my account and giving me my new installment. The person that initially assisted me Nonhlanhla has not called me back even after me leaving messages for her to do so and furthermore it is my responsibility to go to the store and get them to do their job which they have not done even though that is what they promised last week or so ago when I was there, the service has been pathetic and they have been giving me the run around for my account, it was easy to arrange the deal but now when its time to refund my account its a lengthy process? I also have a mattress which was supposed to be replaced but this has also not happened as when they brought it they damaged it bringing it up the stairs and had to take it back, this happened on the 2nd time they brought it back and as it stands now they have not brought back my new mattress and also have not called me back as per my request. Overall I am at my wits end and cannot believe how disinterested they are in customer service and treating clients fairly and with honesty and integrity instead they have been rude, unresponsive and down right blatantly arrogant in their approach and conduct of my problem