Bradlows after service care is appalling !!

I bought a JVC Soundbar in July last year, was told that I can bring it back at anytime, a year warranty. Okay, so here the subwoofer fused, I called the store, spoke to some ***********, uninformed idiot named Claremont who informed me that the item must first be sent to their Supplier to check whether whatever’s wrong with it, is in fact covering under the warranty!!! THE GOOD LORD KNOWS THAT THIS WAS NOT EXPLAINED TO ME IN THIS WAY ON THAT DAY I BOUGHT THE FREAKING THING! THEY WERE TOO EAGER TO MAKE THE SALE AND GET RID OF ME! AND NOW I CAN PROMISE YOU THAT WHATEVER IS WRONG WITH THE SUBWOOFER WILL NOW CONVENIENTLY NOT BE COVERED, SO WHAT THE **** IS A WARRANTY FOR??? I ASK YOU… Please employ people who at least know how to respond when being questioned instead of stumbling over their word.

ABSOLUTELY DISGUSTING AND APPALLING FOR THE LACK OF A BETTER WORDS!