BRADLOWS ADMIN IS DYSFUNCTIONAL

The admin in this store is totally dysfunctional! What worries me even more is that I see on their actual online page, they are given only ONE STAR by everyone who has purchased from them!! I ordered a 2-seater couch AND PAID FOR IT. I later decided to CANCEL the order and order another couch and matching chair from the;m, as the original 2-seater was going to be too small. After 3 unsuccessful attempt to get them to CONFIRM CANCELLATION I am told that the (wrong) 2seater is on the way to me. (YIPPEE!) My emails were answered by 3 different persons each time and there was obviously NO COMMUNICATION between any of them. No use trying to phone Head Office. It's the same old SA story these days..........NO ANSWER. And if I want the CEO's direct email: I HAVE TO PAY FOR IT.