Bradlow South Gate Store / New Broken Coffee Table/Change Washing Machine

13/12/2024 -I went to Bradlows Store [Southgate branch] was assisted by a lovely Lady Zine- She did my application and she managed to get me a good deal - home furnisher- 18/12/2024- 19:53 a Guy called Christopher called me notifying me of the delivery which was first bad sign as it was late and I was not notified earlier- had to rush at night drove for 30 minutes to get to my place so that I can receive the package - it was already late as most of the stuff was not unboxed - as they left I remained with my sister unboxing the coffee table- 1 leg was broken -quality issue /factory fault - the washing machine needs to be exchange size cannot fit - I need a front loader - smaller size 18/12/2024 21;59- logged a complaints online - *** order number ;***7- requesting a change -Bradlows store southgate was informed 19/12/2024- Phoned call center customer care ***- spoke to Precious - and she logged a complaint on my behalf with ref ***- was advised 24 working hours- I kept on following up - no feedback 24/12/2024- only this matter was attended- after numerous follow up - a lady called Palesa called and requested I send picture/video -a cellphone number was provided- I did as requested-no acknowledgement what so ever- which I find it very rude and unprofessional; 01/2025- I followed up with customer service- spoke to a guy - who advise the image and the video was received and awaiting for the warehouse to confirm and come collect the faulty coffee table - and advised- this matter will be escalated 13/01/2024 - I followed up with customer services - story changed- warehouse is awaiting for the image from the branch before the assist - how is this my fault - this coffee table has been sitting here in my lounge for weeks now- this is service failure - I am so disappointed