Bradlow low low low lifes!

So the beginning of 2020 was rough to say the least what with covid and such. You would think that because of this people in general would be better to each other due to us all being caught up in the pandemic. Bradlows however, did the complete opposite. We had purchased a beautiful lounge set and a home theatre system at the beginning of that year (2020) The exact date evades me right now due to so much happening on so many occasions with this account. So, what happened? I'll tell you. A day after making our purchase we were hit with the lockdown. We already received our items via delivery so that wasn't an issue. Thank you to the delivery guys, you're the only ones that seem to have done your job successfully. So cut to a month later, my then fiance, had been sent home and there was no more work on site. He was only receiving a 3rd of his salary due to this and we had notified bradlows of this. Please note that to an extent we saw this coming so we had taken insurance and asked the sales lady if this would cover us in the event his salary isn't paid. She said yes! But obviously when we tried to claim due to loss of income we were told there is no insurance. Now another month later, our account got handed over to debt collectors. After 2 months! Regardless, we paid them through arrangements thinking that once it was up to date it would be handed back to the store accounts department as having it at the debt collectors looks bad on his credit profile. We continued to pay for 2 years on this account most times paying double or triple tge installment. The account was paid ahead and when we asked to be transfered back to the store level they said they couldn't and this would in no way affect or reflect badly on a credit profile. Cut to October 2022, we tried to buy a house! Boy oh boy did they cause us trauma. We tried to get a letter from the store to say our account is up to date, not possible. We asked the debt collectors for this, it was requested for days and days and eventually we only received it when i went on a rant with them. Unfortunately by this time it was too late and we had lost the deal on the house. Due to a single sentence that could not be typed we lost a deal on a whole house. We've had to live on camp sites in back yards and have been through horrid experiences just because they could not type a simple sentence. We are now in Jan 2023 and we are apply for a house again but... let me take you back a bit. On 5th November 2022 we paid this account off settled! Yay! We thought wow finally! But we were wrong. We called every second day be it debt collectors or bradlows, practically begging for a settlment letter for a whole 2 months. Still, no one could do anything. At the end of november they hit us with another surprise. After the account was settled, there was another miraculous amount now outstanding and you guessed it, no one could tell us why and what it is for. This was it for us, we went into the store and i wasn't nice. These people turned our lives upside down so I could care less how they felt about what they did to us. They still could tell us nothing, still could not give us a paid up letter, st ill could not speak to the debt collectors and worse of all, their head office also basically said leave us alone we cant help you. Livid! Eventually we paid the phantom amount and then surprisingly they could see our account details on their screens, they told us just a few seconds prior that they couldn't tell us anything cos they couldn't see anything, but now that we were paying they could miraculously see it. *******? **********? I don't know, but they aren't good people thats for sure. Well eventually we managed to get a paid up letter from the debt collectors but still no settlement letter for some reason so the fight lives on. I haven't mentioned which store and which staff yet so here it is, the store was bradlows Chatsworth. The sales person, zarina. Zarina I say this to you, I have worked for the jd group previously as the customer service manager at pne of their large stores. Calling a customer darling and baby doesn't soften the bad service. Customer service is not just making a sale and being satisfied with your commission, it goes beyond that. Its keeping that customer happy so that he or she comes back and also tell others to come to you specifically. Although you are not entirely at fault, you are partly responsible for the collapse of our lives and for the fact that you knew fully what your process and procedure was and you chose to pull the wool over our eyes and egg us on insteadof warning us that this would happen because this is how bradlows operates. I hope than in future your customers are considered before your purse.