Bought new bed but got damaged bed

Bought queen bed but got abadly damaged bed to arrival notified the consultant that she never got back to me am the one who suppose to call the store for updates but until today I dont know when I will get what I paid for.Atlyn even had quad to put phone down on me it's over a month and half now but no service I have reached a point where I want my money back .manager always not in store or busy to come to phone .bad service in vermeulen branch in Pretoria