BAZARUTO 4 PCE 2ACT CNR LUNGE SUITE BROWN FROM BRADLOWS

Please assist I bought couches 30 November 2016 with an extended warranty of two years. In 2018 I logged a complaint that two of the seats have cracks and the store sent people to assess them and replaced the whole set on the 27 October 2018. Now in July 2020 I logged a complaint that five of the seats have cracks on them and the store said they will send somebody to assess, however they came 30 July 2020 to pick them up for repairs they say. Now I'm told that I'll hear from them within three weeks as the message on the store system says "awaiting quote".

My question is how is it that I'm expected to pay for repairs while they are still warranty? were they not supposed to change the whole set? How come in less than 4 years I have a complaint with the couches that when I bought them I was told it's pure leather. My details are as follows: Old cellphone number: *** new contact number: *** - They brought back the the couches only to find out that they don't have recliners. they took them back and therefore they have not brought them back and now the warranty expired 31 October 2020. They are supposed to replaced the worn out couches with new couches but they purposely delayed until now. Its been 4 months with out sits in my house.