BASHED UP Brand new Defy fridge

So we went into the Bradlows branch located at the Phoenix Plaza. We were looking for a fridge and washing machine. We picked out the appliances we were happy with. This was on the 6th of April 2025. Sales by the name of Mala assisted with the application and got it approved and promised us delivery in the next few days. No copy of the contractual agreement was given to us. Mala assured us she would email a copy through, to date nothing has been provided. The week played out, the salesperson processed the sale without checking availability of stock. The washing machine only was delivered brand new sealed. We were told to wait for stock to arrive of the fridge. Weeks went by, finally I went to the store on the 2nd of May 2025. I met the salesperson Mala who could not provide me with any type of communication with suppliers as to availability of stock. She was lost and could not respond. I then spoke to the branch manager newly appointed Ashley. He gave me his word and promised that the new stock was coming in the following week and I would have my new Defy fridge by Tuesday (6th May 2025). I tried contacting him on the day, he was non responsive. On the 8th of May 2025 he contacted me saying that he has sourced a fridge from a branch in Verulam of which was just opened a few days ago and placed on the showroom floor. I told him on the phone provided it is brand new no dents, no scratches I will take the opened unit. Delivery time was set for just after 5pm, a run-down falling apart Ford Courier bakkie with a flatbed bin arrived at my residence at approximately 6pm (they were late). The vehicle had 2 fridges and a washing machine/dishwasher at the back accompanied with lots fire wood broken pallets stacked and tied against the appliances. The fridge was just shrink wrapped. I was already astounded by the condition of the vehicle and the way the ‘brand new’ fridge was being transported. Anyway the guys got it off we took it inside and they ripped the shrink wrap off. It was already clear this fridge had seen better days. There were scratches and dents all over the unit. A plastic component on the top of the fridge was sitting obscure. The top at the back worn from being pushed against a wall. The legs all uneven fridge was rocking. 3 guys came through for the delivery. They wanted me to sign acknowledgement of delivery, I wrote on the delivery note damages and signed, when I took my phone out to snap a picture of the document the guy snatched the paper of the counter shouting that I can’t write those things and no photos allowed. I grabbed the delivery note out of his hands and scribbled across it. They began to get aggressive so did I, I put them out. I had taken a video of the vehicle condition and the wood being transported with the appliances. I called Ashley (branch manager) he returned the called shortly, informed him of the terrible condition the fridge was in. he reassured me it would be resolved. Offered to throw in a free gift for the inconvenience. He said he has another opened unit from showroom to replace with. My wife and I decided not to accept anything unless we unpackaged it ourselves. He has now gone silent and busy in meetings can’t take our calls. Salesperson is all lost says must talk to him. He is being evasive now. I have a bashed up fridge that is just lying in the corner in my kitchen. It has been a total of 39 days waiting for this fridge. This is making me incur additional expenses daily by not having a fridge. I have communication from the branch manager assuring me that the unit is brand new but what arrived at my home was far from it. A complaint was lodged with Bradlows head office (ref ***), they have to investigate and I must wait for how long more??? Pathetic service this store should close its doors. To date Mala has not given a copy of the contract yet numerous requests were made to her. I will not be forced to take a damaged fridge and pay for a brand new one. I need answers now!!!