Bad workmanship

Bradlows stores/warehouse

We have insurance on our couches we sent it back twice when it came back the second time they said that we had to send it back immediately if there was an issue so when it came back they did not do anything on it recliners not working and it came back worst than when we sent it so basically nothing was done now they want to charge is R9000 to cover the couches and they say nothing is wrong with recliners. I want someone senior to look into this matter as when the couches came back a a second time there is nothing in that form to stipulate that when I sign I am saying that the couches is in perfect condition the guy just said sign to say you received it I feel **** to and ******* by all of the bradlows store workers and warehouse people as we were told by the store assistance and managers to send pictures and videos we sent it all and still we having such a bad experience this is unacceptable I am willing to take this matter further I want this sorted out. The warehouse still has our couches yet again nothing done as they demanding R9000 really?