Bad Services from GD Group Morkels

Good day

I have settled my account with GD group Morkels where I bought a fridge. I was paying them from the day I bought a fridge at Morkels till November 2019.

On the 05 December 2019 my clearance certificate was send to my service providers /Creditors including consumer friend who administer account on behalf of GD group Morkels to update my status. To date all the Creditors have updated my status n the report from Traunsunion says I'm Free no longer under debt review.

My problem is one, only GD group Morkels failed to update my status that my account is settled in full, the report says according to GD group Morkels my account was in arrears from November 2018 to November 2019 while I have been making payment on a Monthly basis as agreed and they acknowledged receipt of such payments.x

Please ask GD group Morkels to update ITC with my status as in no longer under debt review, secondly update status that says the account is in arrears which is not true they were receiving payment lastly update that the account is paid up.

Your assistance is always appreciated.

Regards

Makgolane Mahlabe Lucas