Bad service with no feedback

2020 July took credit from Bradlows, little did I know it was the start of my nightmare, I tried calling and emailing them but I don't get any answers, my problem started when I had to go under debt review, the initial amount as per the loan agreement was R53 000 and January 2021 the balance was R51 626,83 and after the negotiations the agreement was that I have to pay R976, 89. I have been paying R1000 on the account every month till date they even confirmed via email but they gave me a call saying that my account was removed under debt review and I owe a total of R61 000 instead of R45 000 and it will continue to increase, I tried to get at the bottom of this matter and even Debt Busters failed to get answers or assist me, all I want not is the status on my account to go back to debt review, my balance to be fixed or the goods should be returned to bradlows and I get paid back my money because all this does not make any sense to me.