Bad Service with attitude

<p>On the 31st May round about 13:00 I went to morkels in Alberton to check our accounts balance as we wanted to make a settlement on the first account as we have two accounts with them, accounts are both under my husband Bradley Mbila I.D. no:***. We pay our accounts via debit order on the 25th of each month. I was helped by the guy named France, he showed me the screen the first amount was R1812 the 2nd a count was R7075 I asked him if this is the updated amount as in want to do the settlement and the money was deducted on the 25th May 2016, he said yes, but I must come back in 48hrs incase the amount is not updated.</p> <p> </p> <p>Today I was at the shop having R1820 under the impression it will either be the same amount that I saw or it will be lesser as the guy was not sure weather it's updated. When I get to the shop the lady at the creditors cash desk opened the screen with my husband ID number and the amount is now R2176 then I queried with the lady, she told me it has incured interest, the life policy and other things, I said but I was here to settle then I was told to come back after 48hrs is it because the guy wanted us to be charged more, spoke to the manager Vanessa who phone Head Office at H/O I spoke to Natasha after Vanessa explain to her what is the problem. Head Office says the guy was supposed to tell that after the 1st it will charge interest</p> <p>The guy came in the shop France I spoke to him he remembered me but was very arrogant to me that what must he do, he even admitted that he said I must come back after 48hrs so I said according to my understanding I was here on Tuesday n today is Thursday is 48hrs, did u wanted us to pay the money with All those incured interests when u said I must come back in 48hrs. He was raising his so that his colleagues would see that he doesn't respect customers</p> <p> </p> <p>They decided to live at the desk, Manager and his employee because what I was talking with was not important than what they were doing. </p> <p> </p> <p>Is this how customers are treated at Morkels with that kind of attitude and the fact that I am under the impression that they are trained not take money from customers for settlement before it charges interest of another month.</p> <p> </p> <p>I have 1820 I want to pay and settle this account, please help with this report. </p> <p> </p> <p>Thanking you in advanced</p> <p> </p> <p>Zanele Mbila</p> <p>***</p> <p> </p>