Bad Service from the Branch Manager Phillip

<p>My mother opened an account and bought furniture, she wanted to pay more than the quoted amount so that she could finish the contract in 12 months. The branch staff quoted her an mount to pay over 12 months which she paid. My mother has been getting calls from Head Office telling her that she is in arrears.</p> <p>The first time i called the BM Phillip he said he was dealing with the matter and has asked his AM whether the account can be closed, that was on 9th of Sept, i followed up on the 12th of Sept and Phillip said they are offline he will rather call me the next day. Net day went and the day after. today the 15th i call he has a lot ummms and he said hi AM said the contract cant be changed, Accounts said the same but he will try the Ops people who will be in his branch on monday the 19th of Sept. Phillip has not shown that he cares for his custumer nor sorting out the issue, as a customer what must we do until next week, He is creating expectations but not meeting them. This issue needs to be resolved.</p>