Bad service from Branch manager and Contact Centre

On 4th January 2018, my complaint with Bradlows i reported the Microwave which went to them for the 2nd time and within a day the Microwave was not working. Guy ino Nathan responded and mentioned someone will contact me however he wishes to know how can The JD group asssit, another email was sent, exlplaining to them what i want as a client from them. Everyone kept quiet no call no response from email, i RESEND another email and Nathan resend the send email and mentioning that someone will attend to it.

24 Jan i again send another one, A person who mentioned he's the store manager Colman/Colemans he told me i will have to wait, These are my questions to him

What is the fault, Where is the warranty seeing that he's binding me with Warranty procedures whom i am clueless of and he needs to communicate everything he's saying in Writing,, ever since he ran away. I have been getting calls which are annoying whilst i have even explained to them Khangela from Contact centre and the other gentlemen whom also made a courtesy call that the microwave which has been collected Monday (29/01 is not working doing the same thing. I no longer wants to deal WITH NATHAN, NOR KHANGELA, OR COLEMAN who ran away si nce i requested the proof and t&c of warranties he failed to comply and provide me with what i wanted. i will no longer take it and they also failed to provide with the Complaint procedure so i can escalate my complaint to the Ombudsman. Every store has a procedure and none has been adhere to it and none of my demands have been resolved.

WHEN WE BOUGHT THIS IT WAS CASH, IF ITS NOT EVEN A YEAR AND IT HAS BEEN SENT BACK AND FOURTH HOW WILL YOU FEEL IF THIS WAS DONE TO YOU COLMAN, NATHAN AND THE REST OF STAFF. I NEED THE HEAD OF COMPLAINTS PERSON TO RESOLVE THIS ASAP

REGARDS