BAD SERVICE FROM BRADLOWS ALBERTON

I bought new couches from Bradlows Alberton on 13 December 2018 then they were delivered on 17 December 2018. On the 14th of January 2019 I reported a broken recliner of the couch at Bradlows Alberton and my salesman name is Siza. He informed me that the warehouse will call me to arrange on when they will collect the couch for repairs but it took them three weeks to collect after I have called for a number of times. I was informed that they do not know when my couch will be fixed due to a backlog. It is going for a second week and whenever I call they do not know when my couch will be fixed and brought back home. This is frustrating as I have another 3 set couch at home which is broken.

I feel like they sold me a second hand or damaged couches. It is frustrating because as they collect these couches for repairs I do not have anything for my guests to sit on. Their contact number is: **********