Bad service, **** 24 months guarantee

March 2014 I bought a leather lounge suit. On or about Feb 2015 it started to show cracks.I reported that to the sales person who advised me to bring a foto shot,but the cracks were not visible enough in the foot.On or about June/July I insisted that the complain be recorded (ref Be Ge-***5-27)official. August when making a follow up the manager(Indian guy) told me that the guarantee is valid for 12 months only,I should have taken extended one.l asked him to put that in writing he refused and said head office will send me an SMS.Every month I'm told head office is aware of my matter will send me SMS but they have never ever contacted me since the formal complain was logged.I could have settled my account three months ago but this silence will be forever once account closed.Kindly assist to resolve this matter.