Bad service

I bought couches at bradlows westgate mall cash i was assisted by Sana and I waited for delivery for a week after I was told it will take 2 to 3 day I had to call them and was told that Sana is on leave. Spoke to Patricia the manager she then said they will deliver it on that Friday 4th of July 2025 then the two guys that was delivering the couch while the were putting them in the house in the front door they couldn't put it they then ask if they can use the back door I allowed them the put the one and two seater couches in they were struggling to put in the 3 seater they said is because of the tile on the floor I then said they can break the tile to allow them to put in the couch without the damage they then put it in but I didn't see on the day that they actually broke the couch on Saturday the 5th in the morning called the spoke to Patricia the manger explained what happened. She then said will come back to me i must send them the pictures in which I did they then disappear on me i kept on following up. I then called there customer service logged a called reference number 900042**** , called the call center spoke to Ayanda dropped the call called back spoke to ziyanda said i must send the email.i then logged on Google for there complaints I send my complaint they then respo d saying I must pay R900 for the delivery and the supplier will repaired charge me for repairs I then refuse to pay as I explained the story again they then said no there is a repairs reference that the store will contact me today is a different story they driver are now saying I gave the tools to break the tiles so they will not repair it