Bad service

My name is Teboho Noko and I am writing this review on behalf of my father Buti Joel Noko as he is having a bad experience with one furniture store(Bradlows)at a Vereeniging branch. He bought sofas on the 4th of January 2019 and unfortunately the stitches got torn as a result they had to be sent back for repair as they were still under warranty and they were collected on the 29th of October 2019 unfortunately to this day my father has not received his sofas back he has had the one sofa left behind when the others were collected, he has tried so many times to get the sofas back but without any success as the business keeps on promising him that the sofas will be delivered, we even lodged a complaint with the reference no:*** but to this day the company is giving us the run around and what's sad is they keep debiting every month from his account for sofas he doesn't even have.

We really could use your help and get this sorted as all my father wants is a refund and go and buy sofas somewhere else because bradlows failed him in a big way and what's worse is the manager at the store is not that helpful and has bad attitude and comes across as sarcastic most if the time which is disrespectful to a customer that hasn't missed a monthly payment but only asks for what's his.

PLEASE HELP!!