Bad Service at Bradlows Festival Mall in Kempton Park

I purchased two Restonic queen size beds on laybe at Bradlows at Festival Mall in Kempton Park. The total cost of the two beds was R9 999.00 and I paid a deposit of R1 000.

On Saturday the 21st of September 2019, I went to the store to pay the remaining R8 999 and specifically requested them to deliver my beds on Monday the 23rd September 2019, the Manager of the store, Thabiso, agreed and he even confirmed with the delivery person on the phone in my presence.

The reason I requested the delivery on Monday was that I could arrange someone to be at my house to receive the goods. On Monday morning, the 23rd September 2019, I called the store, just to make sure that our agreement still stands, and they confirmed.

When I arrived at home on Monday at about 16h20, the beds were not delivered, I then called Thabiso on his cellphone, *** to enquire about the none delivery of my beds, he responded with an attitude, to begin with and said they tried calling me in the morning to confirm if they can deliver. I ask him as to how can that be since on Saturday I was specific about the delivery and on Monday morning I called just to confirm. Thabiso then said, “I will see what I can do” and hang-up the phone on me, and guess what, my beds when never delivered.

On Tuesday the 24th September 2019, I went to the store and it was closed, I then went to their other branch in Kempton Park town to demand my money back. The Branch Manager there called Thabiso who said if I want my money I should come back the following day. I then went to House & Home at Festival Mall, bought the same beds and they were delivered the same day, on a holiday. I went back to Bradlows on Wednesday the 25th September 2019 to claim back my money, I found Thabiso with the same attitude and he never even spoke to me, he asked one other lady to assist me. I gave her my ID copy and a copy of my bank statement, she said my money will be paid in 72 hours, till now my money has not been refunded. I did not even receive any proof that I have claimed my money and nobody has called me on the progress or non-progress of my refund.

The customer service at Bradlows Festival Mall in Kempton Park is pathetic and that Branch Manager called Thabiso is just full of himself and act as if he owns that shop.