Bad service and terable goods

<p>on the 11/11/2016 i purchase a manhattan 3 piece lounge suite cash for R21999.90 the sales man Percy and manager Gabriel adviced me that if there is anything wrong with them i must tell the driver to return back with them, the couches where delivered on the 12/11/2016 but unfortunatley they where damaged i emidietly called the store and spoke to Gabriel to inform him of the damages and he then told me i must accept them and he will order new couches for me then they will just come and exchange, on the 17/11/2016 they came again to do the exhange exchange, but again the couches where even more damaged, i again called them and they promised to exchange, on the 23/11/2016 they did deliver the suppose t be new couches but when i checked them they where very dirty to as if they have been used for a long time with black sports on, i informed the store (Dudu) send her the pictures then they promised to get back to me the following day but did not i had to be the one calling them again to ask what they decided on this matter and the manager Gabriel informed me that if i wanted a refund i am going to wait for 1-2 months for them to refund me back my money that i paid cash, the same day 23/11/2016 i called thehead office and also send an email with the pictures but even today no one from head office responded, now on the 26/11/2016 they delivered other couches and unfortunatley they are also damaged, i send through an email on saturday even today but no one bothered to call me or reply to my emai, Morkels & Bradlows dont have a good customer service and they dont care about their customers and dont even take an effort to assist in matters that they coursed.</p>